cURL
curl --request POST \
--url https://api.example.com/v1/panel/support/tickets/{ticketID}/reply \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--header 'X-CSRF-Token: <x-csrf-token>' \
--data '
{
"body": "<string>",
"cannedResponseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
'import requests
url = "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply"
payload = {
"body": "<string>",
"cannedResponseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
headers = {
"X-CSRF-Token": "<x-csrf-token>",
"Idempotency-Key": "<idempotency-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'X-CSRF-Token': '<x-csrf-token>',
'Idempotency-Key': '<idempotency-key>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
body: JSON.stringify('<string>'),
cannedResponseId: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
})
};
fetch('https://api.example.com/v1/panel/support/tickets/{ticketID}/reply', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'body' => '<string>',
'cannedResponseId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"Idempotency-Key: <idempotency-key>",
"X-CSRF-Token: <x-csrf-token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply"
payload := strings.NewReader("{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-CSRF-Token", "<x-csrf-token>")
req.Header.Add("Idempotency-Key", "<idempotency-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.example.com/v1/panel/support/tickets/{ticketID}/reply")
.header("X-CSRF-Token", "<x-csrf-token>")
.header("Idempotency-Key", "<idempotency-key>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.example.com/v1/panel/support/tickets/{ticketID}/reply")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-CSRF-Token"] = '<x-csrf-token>'
request["Idempotency-Key"] = '<idempotency-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}"
response = http.request(request)
puts response.read_body{
"id": 123,
"sender": "customer",
"body": "<string>",
"delivered": true,
"createdAt": "2023-11-07T05:31:56Z",
"attachments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"messageId": 123,
"kind": "photo",
"fileName": "<string>",
"mediaType": "<string>",
"sizeBytes": 123,
"origin": "web",
"downloadable": true,
"createdAt": "2023-11-07T05:31:56Z"
}
],
"authorName": "<string>",
"delivery": "queued",
"deliveryReason": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}panel
Post v1panelsupporttickets reply
Requires support.write and an Idempotency-Key, which becomes the message’s dedupe key; a repeated key answers 200 with an empty message. The reply is written here and pushed by the bot’s support loop. A merged ticket is refused with 409.
POST
/
v1
/
panel
/
support
/
tickets
/
{ticketID}
/
reply
cURL
curl --request POST \
--url https://api.example.com/v1/panel/support/tickets/{ticketID}/reply \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: <idempotency-key>' \
--header 'X-CSRF-Token: <x-csrf-token>' \
--data '
{
"body": "<string>",
"cannedResponseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
'import requests
url = "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply"
payload = {
"body": "<string>",
"cannedResponseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
headers = {
"X-CSRF-Token": "<x-csrf-token>",
"Idempotency-Key": "<idempotency-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {
'X-CSRF-Token': '<x-csrf-token>',
'Idempotency-Key': '<idempotency-key>',
'Content-Type': 'application/json'
},
body: JSON.stringify({
body: JSON.stringify('<string>'),
cannedResponseId: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
})
};
fetch('https://api.example.com/v1/panel/support/tickets/{ticketID}/reply', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'body' => '<string>',
'cannedResponseId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"Idempotency-Key: <idempotency-key>",
"X-CSRF-Token: <x-csrf-token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.example.com/v1/panel/support/tickets/{ticketID}/reply"
payload := strings.NewReader("{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-CSRF-Token", "<x-csrf-token>")
req.Header.Add("Idempotency-Key", "<idempotency-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.example.com/v1/panel/support/tickets/{ticketID}/reply")
.header("X-CSRF-Token", "<x-csrf-token>")
.header("Idempotency-Key", "<idempotency-key>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.example.com/v1/panel/support/tickets/{ticketID}/reply")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-CSRF-Token"] = '<x-csrf-token>'
request["Idempotency-Key"] = '<idempotency-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"<string>\",\n \"cannedResponseId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}"
response = http.request(request)
puts response.read_body{
"id": 123,
"sender": "customer",
"body": "<string>",
"delivered": true,
"createdAt": "2023-11-07T05:31:56Z",
"attachments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"messageId": 123,
"kind": "photo",
"fileName": "<string>",
"mediaType": "<string>",
"sizeBytes": 123,
"origin": "web",
"downloadable": true,
"createdAt": "2023-11-07T05:31:56Z"
}
],
"authorName": "<string>",
"delivery": "queued",
"deliveryReason": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}{
"type": "<string>",
"title": "<string>",
"status": 123,
"detail": "<string>",
"request_id": "<string>"
}Headers
Echoes the token from the current session. Required on every unsafe method.
Required string length:
8 - 128Path Parameters
Body
application/json
Response
Message
Available options:
customer, operator, system Telegram accepted the push.
Show child attributes
Show child attributes
The push outcome for an operator or system message, absent on a customer message. undeliverable means the customer blocked the bot, deleted their account, or has no Telegram identity; they read the message in the web panel.
Available options:
queued, retrying, delivered, undeliverable, failed The classified code behind an undeliverable, failed, or retrying push.