> ## Documentation Index
> Fetch the complete documentation index at: https://omniflow-vpn.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Get v1panelsupporttickets

> Requires support.read. The queue, oldest activity first, on a keyset cursor over (lastMessageAt, id). The breach flag is computed in SQL so "overdue" means the same thing here, in the queue counters, and in the report.



## OpenAPI

````yaml https://raw.githubusercontent.com/kewldan/omniflow/main/api/openapi.yaml get /v1/panel/support/tickets
openapi: 3.0.3
info:
  title: Omniflow API
  version: 1.0.0
  description: >-
    Customer, commerce, payment, wallet, fulfillment, and operations API for
    Omniflow.
servers: []
security: []
paths:
  /v1/panel/support/tickets:
    get:
      tags:
        - panel
      description: >-
        Requires support.read. The queue, oldest activity first, on a keyset
        cursor over (lastMessageAt, id). The breach flag is computed in SQL so
        "overdue" means the same thing here, in the queue counters, and in the
        report.
      operationId: listPanelSupportTickets
      parameters:
        - in: query
          name: queueId
          schema:
            type: string
            format: uuid
        - in: query
          name: status
          schema:
            type: string
            enum:
              - open
              - pending
              - resolved
              - closed
              - merged
        - in: query
          name: priority
          schema:
            type: string
            enum:
              - low
              - normal
              - high
              - urgent
        - in: query
          name: assigneeId
          schema:
            type: string
            format: uuid
        - in: query
          name: unassigned
          schema:
            type: boolean
        - in: query
          name: customerId
          schema:
            type: string
            format: uuid
        - in: query
          name: tag
          schema:
            type: string
        - $ref: '#/components/parameters/Cursor'
        - in: query
          name: pageSize
          schema:
            type: integer
            minimum: 1
            maximum: 200
            default: 25
      responses:
        '200':
          description: Tickets
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PanelSupportTicketPage'
        '403':
          $ref: '#/components/responses/Problem'
components:
  parameters:
    Cursor:
      in: query
      name: cursor
      schema:
        type: string
        description: Opaque keyset cursor from the previous page.
  schemas:
    PanelSupportTicketPage:
      type: object
      required:
        - items
      properties:
        items:
          type: array
          items:
            $ref: '#/components/schemas/PanelSupportTicket'
        nextCursor:
          type: string
    PanelSupportTicket:
      type: object
      required:
        - id
        - customerId
        - queueId
        - queueCode
        - subject
        - status
        - priority
        - tags
        - messageCount
        - unreadCount
        - reopenedCount
        - firstResponseBreached
        - createdAt
        - lastMessageAt
      properties:
        id:
          type: string
          format: uuid
        customerId:
          type: string
          format: uuid
        queueId:
          type: string
          format: uuid
        queueCode:
          type: string
        subject:
          type: string
        status:
          type: string
          enum:
            - open
            - pending
            - resolved
            - closed
            - merged
        priority:
          type: string
          enum:
            - low
            - normal
            - high
            - urgent
        assigneeId:
          type: string
          format: uuid
        assigneeName:
          type: string
        tags:
          type: array
          items:
            type: string
        messageCount:
          type: integer
          format: int64
        unreadCount:
          type: integer
          description: >-
            Customer messages and reopens since an operator last marked the
            ticket read.
        reopenedCount:
          type: integer
        firstResponseBreached:
          type: boolean
        mergedIntoTicketId:
          type: string
          format: uuid
        createdAt:
          type: string
          format: date-time
        lastMessageAt:
          type: string
          format: date-time
        firstResponseAt:
          type: string
          format: date-time
        resolvedAt:
          type: string
          format: date-time
    Problem:
      type: object
      required:
        - type
        - title
        - status
      properties:
        type:
          type: string
          format: uri
        title:
          type: string
        status:
          type: integer
        detail:
          type: string
        request_id:
          type: string
  responses:
    Problem:
      description: Request failed
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/Problem'

````

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